ko33 Privacy Policy

Ko33 (ko33.bet) is an internationally licensed online betting and gaming platform. We place the highest importance on our users' privacy. This Privacy Policy clearly explains what data ko33 collects, how it is used, and the steps we take to keep your information secure.

This Privacy Policy applies to users in Bangladesh and worldwide who access ko33's website, mobile app, or any related services. We adhere to international data protection standards — including the GDPR (General Data Protection Regulation) and other applicable laws.

By creating an account on ko33, browsing the website, or using any of our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

Ko33 only collects data that is strictly necessary to provide our services. We do not collect excessive or unnecessary information. The types of data we collect are detailed below:

How we collect data:

• Provided directly: What you provide at registration or when updating your profile
• Automatically: Data recorded when you use the platform (cookies, log files)
• From third parties: From identity verification agencies or payment providers where required

Ko33 uses your information only for legitimate and specific purposes. We never sell your data to advertisers or share it with unauthorized third parties.

• Account Management: Registration, login, profile updates, and password recovery
• Identity Verification (KYC): Verifying age and identity in line with international standards
• Financial transactions: Deposit, withdrawal, and bonus processing
• Customer Support: Resolving Your Issues & Complaints
• Security: Preventing fraud, money laundering, and unauthorized access
• Service improvement: Personalizing Your Experience
• Legal Obligation: Meeting regulatory requirements
• Contact: Sending important updates, transaction confirmations, and relevant offers

Ko33 applies the highest industry-standard security measures to protect your data. Our servers are hosted in internationally certified, secure data centers monitored 24/7.

Our security measures:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption
• Database encryption: All stored sensitive data is kept in encrypted form
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks
• Regular Security Audits: Regular audits conducted by third-party experts
• Restricted access: Only authorized personnel can access your information

Data retention period:

Data for active accounts is retained for the duration of the account. After closure, certain data may be kept for up to 5 years to meet legal obligations. Once that period expires, data is securely deleted.

Ko33 never sells your personal information. However, in certain circumstances, necessary information may be shared with the parties listed below:

• Payment providers: Mobile Pay, Nagad, Rocket, and other payment gateways — limited data shared solely for transaction processing
• Identity verification agencies: Verification partners for KYC/AML compliance
• Technology Service Providers: Cloud hosting, cybersecurity, and analytics providers — all bound by strict confidentiality agreements
• Legal Authorities: Upon receipt of a valid court order or directive from a regulatory authority
• Fraud Prevention: Limited data shared with fraud prevention networks in the online gaming industry

All third-party partners are contractually bound to uphold our privacy standards. They may only use data for the specified purpose — any other use is strictly prohibited.

The ko33 website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie Types:

• Essential Cookies: Required for login sessions, security, and core functionality — these cannot be disabled
• Functional Cookies: To remember your preferences (language, theme)
• Analytics Cookies: Used to understand which parts of the site are most visited — no personal data is retained
• Performance Cookies: To monitor page loading speed and overall performance

You can disable non-essential cookies at any time through your browser settings. Keep in mind that doing so may affect certain features on the site. For detailed cookie management options, refer to your browser's help section.

As a ko33 user, you have the following rights over your own data. Contact our support team at any time to exercise these rights.

Ko33 strictly prohibits registration and use of its services by anyone under the age of 18. Our platform does not knowingly collect or process personal information from minors.

We verify age at registration, and proof of age is required as part of the KYC process. If we discover that a minor is using our services, we will immediately close the account and delete all associated data.

Ko33 may update this Privacy Policy from time to time. Changes may occur for the following reasons:

• To stay aligned with legal or regulatory changes
• When new technologies or services are introduced
• To make improvements based on user feedback and suggestions
• To follow industry best practices

For significant changes, we will notify registered users via email or an in-platform notification. Continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints about this Privacy Policy, our dedicated Privacy Team is ready to help.

• Email: support@ko33.bet
• Live Chat: Available directly on the platform 24/7
• Response Time: Usually within 24 hours; up to 30 business days for complex matters

For more information, visit our FAQ page, Terms & Conditions or Responsible Gaming View page.